Emergency plan for tenants PDF download
Communication
- All enquiries will be dealt with promptly.
- If you feel an issue is not promptly resolved, you may make contact with the Customer Service Manager who will use their best endeavours to resolve the matter.
- If in the unlikely event the issue is still not resolved to your satisfaction, you may ask for the matter to be referred to the principal of the company for review.
| PHONE NUMBERS |
| Our Office |
9475 9622 |
| Alinta Gas |
13 13 58 |
| Western Power |
13 13 53 |
| Telstra |
13 22 00 |
| Optus |
1800 500 005 |
General Information
- Rental Payments made easy by:
BPAY - Biller Code 9225 or through any Bankwest Branch or via direct debit.
If you would like more information on this please ask your Property Manager
- For any emergency maintenance repairs you need to refer to your "Emergency Plan For Tenants' - if maintenance is carried out that is not on this plan then you will be responsible for payment of the account. Do you still want the emergency plan included?
- If you have maintenance that is not of an urgent matter please email or telephone your Property Manager during business hours to report this.
- Tenants must arrange their own contents insurance. The owner's house insurance does not cover your possessions.
- If you receive any mail that does not belong to you please direct all mail 'return to sender' and repost at Australia Post or any Postbox. Please do not bring any mail into our office.
- Please advise the office of your new number once you have had your telephone connected. Silent numbers will remain as confidential information for our office.
- The office is open 8:30am - 5:00pm Monday to Friday and 9am - 12:00pm on Saturday's with the exception of Public Holidays and Christmas Eve.
- This office does not keep cash on the premises.
- Rent arrears will not be tolerated by this office, if you think your rent will be late, you must inform our office prior to the due date. There is a one day tolerance for rent arrears. On day two you will receive a breach notice plus we also SMS to your mobile phone (if applicable). If rent is not paid & in advance within 14 days of the breach notice, then a 7 day notice of termination will be served. Please note that any termination notice is registered on both national & international databases for defaulting tenants which will make it difficult for you to be placed in another rental property in the future.
- If you lock yourself out and it is within office hours, the office may be able to provide you with a key to the premises. If so, you may collect the key and provide the office with $50 cash (exact) deposit and your drivers licence and we will lend you the office copy of the key to cut another for yourself. This key must be returned immediately to our office for your cash and driver's license to be returned. PLEASE NOTE: This is only during office hours. After hours this becomes your own responsibility.
If there is a smoke alarm in the property, the tenant should check to make sure that the battery is working. It is even better to just replace the batteries when moving into a new property, just to make sure that it is operational and working correctly, and test monthly.